Irrespective of industry and size, business environments across are becoming fiercely competitive and plagued by plummeting profits and knowledgeable customers. What businesses need are ways to enhance their productivity, hasten the decision-making process and simplify the daily operations. Having robust business communication tools is one such way.
While there is an abundance of tools available, every organization must use the following:
1. Customer Relationship Management (CRM)
Building robust customer relationships is a key intangible asset every business desires. However, it doesn’t happen overnight. Businesses need to reach out to prospects at the right time, engage with them across channels, identify their precise business needs and close deals the smarter way.
This is what a CRM tool will help you do. It helps businesses to improve their customer management ability – right from managing customer data, recording customer interactions, keeping track of sales and give customer insights.
2. Social Intranet Software
Organizations, small, medium sized or large, need to have a centralized repository of information where they can store and share all the relevant information, communications, documents, and contracts.
It enables organization to be productive, share company announcements and news, eases communication between employees and departments, protects documents from being misplaced and serves as a green initiative to minimize the paper work.
Apart from these, a social intranet platform also helps organizations reduce their operational and maintenance cost. Embee provides customized solutions on Microsoft SharePoint, a robust intranet portal to help businesses increase their ROI.
3. Unified Communication
Conventional enterprise communication channels like email, physical meetings or the telephone isn’t enough to meet the demand of real-time communication and seamless collaboration that today’s organizations have, especially with their workforces going increasingly mobile.
Hence, businesses need to adopt unified communications (UC) – a framework for integrating various asynchronous and real-time communication tools, including instant messaging (chat), IP telephony, mobility features (with extension mobility and single number reach), audio, web & video conferencing, fixed-mobile convergence (FMC), desktop sharing, data sharing (with web connected electronic interactive whiteboards) and unified messaging (integrated voicemail, e-mail, SMS and fax).
Implementation of UC can enable enterprises to bring all their users into a well-integrated environment, thereby simplifying communication, aiding anytime-anywhere access to information and documents, reducing delays and improving productivity.
4. File Sharing Services
Earlier, sharing files and documents internally or externally was a mammoth task as they were either printed or sent via emails. The former was not a plausible option and the latter often proved inadequate for large files as there was a size limit to every document attached. Imagine the agony if you had to share that mail with someone sitting right beside you!
However, today there are file sharing services such as Microsoft’s One Drive which enable you to share files, folders, documents of all sizes. Any changes made on documents updated are immediately notified to all stakeholders. This is efficiency at its peak. Organizations in the Media and Manufacturing (M & M) industry are highly dependent on this tool.
5. Project Management System (PMS)
Growing organizations require a comprehensive and integrated project management system as it records all information pertaining to a project right from the planning stage to execution to the closing of the project, including the costs and the work plan.
Such a system helps teams collaborate on projects, delegate tasks and track the project progress. It enables businesses to be more organized, helps them remain on schedule and undoubtedly manage projects in an easier fashion.
Organizations having such enterprise collaboration tools are better equipped to improve business efficiency and engagement – internally and externally.